Frequently Asked Questions
This page contains the most commonly asked questions.
If you can't find an answer to your question just shoot me a message!
General
To save our planet of course! 🌍 All of my artwork has the underlying message of living a greener and more sustainable lifestyle, protecting animals and wildlife and reducing waste and carbon footprint. When I first started posting my artwork on social media I did not think I would open up a shop a few months later. It was simply due to requests from my followers and I saw a way to use my artistic talents to spread the message and do good for the world. My dream would be to be able to make a living from my artwork while protecting and raising awareness for the health of our planet. I donate parts of my profits to conservation efforts and animal sanctuaries.
The conservation cause I donate to depends on the artwork you buy. In the past I have donated parts of my profits from my whale artwork to Hard To Port, an organisation that works towards ending whaling in Iceland, as well as sanctuaries and other artists and performers working towards conservation of our planet. You can check out the donation page for a list of donations up to date.
This is something I thought hard about before opening an online shop but I believe the positives outweigh the negatives. My main goal is to raise awareness and create more discussion amongst people on conservation to try to change people's mindset. My main platform for sharing my artwork is online and it always will be but by selling my artwork on merchandise it reaches people that otherwise might not have seen my artwork online.
By printing all of my merchandise on demand I reduce waste. I have print suppliers in the US, UK, Germany and Australia so I try to make sure the product ordered has to travel as little as possible. I also make sure the suppliers I work with also share my same values. No one is perfect so I am constantly on the lookout for more sustainable practices.
APPAREL
My supplier is an international brand called Stanley/Stella. Their focus lies in producing more authentic and more responsible clothes that you are proud to wear. I chose this brand carefully as they align completely with my values. They work with 7 carefully chosen factories based in Bangladesh, China and Portugal which all meet the most stringent safety criteria and are chosen based on their compliance with working conditions requirements in line with the Fair Wear Foundation. Using 100% organic cotton in their clothing is not an option but a requirement. And if they use polyester, it’s recycled polyester, in keeping with a circular economy approach.
You can read more about the brand here.
Yes, this is extremely important to me. The clothing is produced in factories that follow the working conditions of the Fair Wear Foundation. The garments are certified by GOTS, OCS Blended and Oeko-Tex and The Global Recycled Standard label certifies that the materials used are recycled: in the case of polyester, from plastic bottles, and for cotton, from cutting waste. GRS also guarantees compliance with social and environmental criteria such as treatment of waste water, the absence of certain toxic additives and respect for working conditions in partner factories.
Please follow the size chart found in the images of each product. If any questions arise don't hesitate to contact me!
PRINTS
My artwork is printed on 290 gsm natural, sustainable and environmentally friendly paper made from 90% bamboo fibers and 10% cotton.
The paper is acid and Lignin-free, which meets the requirements of an age resistant paper and is printed on pre-cut sheets using an inkjet, 12 colour Giclée print process, providing in-depth reproduction of colours and fine details. Natural white, without optical brighteners. Soft, lightly textured felt structure
No, I wrap my prints with recycled padding paper and corner protection to ensure they reach their destination unharmed.
SHIPPING
Everything is shipped in paper envelopes without any plastic. It's very important to me to stay true to my values in every aspect of what I do. I have also joined Shopify's carbon offset program which donates a percentage of every sale to protect and restore the Amazon Rainforest.
Shipping times vary depending on your location. See chart below for more information.
Note: In some cases packages might be held in customs or get lost on their way so I can not 100% guarantee the timetable below.
| Country | Shipping times | ||
|---|---|---|---|
| Germany | Apparel (5-7 days) & Prints (2-3 days) | ||
| UK | Apparel (5-7 days) & Prints (3-5 days) | ||
| Europe | 5-10 business days | ||
| United States | 5-15 business days | ||
| Australia | 5-7 business days | ||
| Asia | 7-21 business days |
Note: All of my products (except stickers and postcards) are made to order to prevent waste. This means that it takes 3-5 days to process and print your order so please keep that in mind with the outlined shipping times above.
Firstly you must purchase "recorded" or "courier" shipping at the checkout for the tracking number (if you chose regular shipping you will not be able to track your order). Once your order has been shipped you will receive an email with your tracking number and a link for tracking.
RETURNS
I do not accept returns without a cause to prevent waste. Please review all item photos and item description prior to purchase.
If your order arrives damaged or not up to your standards please email me within 3 days of receiving the item. In your email please explain what is wrong with your item and include a photo and your order number. I will get back to you promptly regarding getting you a new item.
You can cancel or modify your order as long as I am contacted within 48 hours after the product has been ordered.
Wholesale
Yes, my apparel, prints, stickers and postcards are available in bulk quantities. I offer discounted pricing for large orders so if you're interested please contact me and state how many items you'd like to order.